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This page sets out the legal terms that govern your use of 99i, including how we handle account access, transactions via bKash, Rocket and Upay, and the rights available to you. Access to 99i depends on your local law and the eligible regions we serve.
operates under terms that are shaped by the jurisdiction in which you access the platform. Whether you use bKash, Rocket or Upay to fund your account, the same policy framework applies to every transaction you initiate through us. We do not make blanket statements about legality in any region — eligibility depends entirely on the laws applicable where you are located and the regions we are authorised to serve at any given time. You are responsible for confirming that accessing 99i is permitted under the rules in force where you live. Our terms cover account registration, wallet transactions, site content, and how disputes are handled. They do not override local law. Where a conflict exists between our published terms and your local legal obligations, your local obligations take priority. We update our terms when our operational position changes, and we publish those updates on this page. Continuing to use your account after an update takes effect means you accept the revised terms. If anything in our terms is unclear, contact us through the support routes shown below before proceeding.
Our policy applies to everything tied directly to your 99i account — from how you register to how you transact. Understanding what is covered helps you know where to look when a question comes up.
Creating, verifying and managing your account sits fully within this policy. Steps shown inside your account dashboard — including wallet linking for bKash or Rocket — are governed by these terms. Access itself depends on whether your location is an eligible region.
Deposits and withdrawals processed through bKash, Rocket or Upay fall under our transaction policy. We publish the fields and limits visible in your account at the point of initiating a transfer. We do not set the processing rules of those wallet providers — their own terms apply in parallel.
Game availability, sports markets, odds and promotional notices published on 99i are covered by our content terms. We can adjust, withdraw or modify any content element without prior notice. Nothing on the site constitutes a financial or legal commitment beyond what is stated in the current published terms.
Wallet providers, game studios and any external links on our site operate under their own legal frameworks. Our policy does not extend to those services. We name bKash, Rocket and Upay as configured payment routes, but each provider's own terms govern the wallet side of any transaction.
You hold several practical rights in relation to your 99i account and the information connected to it. These are not abstract entitlements — each one has a real action path you can follow. You can review your transaction history directly inside your signed-in account area at any time; every deposit and withdrawal tied to bKash, Rocket or Upay is logged there with its date and reference. If your account details are incorrect — name, contact number, linked wallet — you can submit a correction request through our support channel. We will action it once your identity has been confirmed through the verification steps shown in the account settings section. Raising a policy question is straightforward: use the contact routes published on this page. We do not resolve policy questions by phone; written channels give both sides a clear record. If you want to close your account, the request must be submitted in writing and processed through the steps visible in account settings.
Open the transaction history section in your signed-in account to view all deposit and withdrawal records, including the wallet reference for each bKash, Rocket or Upay transfer.
Submit a correction request via our published support route. Attach the verification details shown in your account settings. We process corrections after confirming your identity through the steps listed there.
Write to us through the support channel below. State your account reference and the specific policy clause your question relates to. Written contact gives both parties a clear and traceable record to refer back to.
Account closure requests must be submitted in writing. Follow the steps shown in account settings to initiate the process. Any pending wallet transactions must be resolved before closure can be completed.
Policy questions, account correction requests and access concerns should be directed through the channels we have published. We handle each written request with a reference so you can track it. Do not share full wallet credentials — bKash, Rocket or Upay account numbers — in any message.
Open the chat widget visible on the 99i site when you are signed in. Use this for account access questions and initial policy queries. Have your account reference ready before you start.
Send written policy and correction requests to the email address published in your account settings. Include your account reference and the relevant policy section. Email gives you a written record of the exchange.
The help section inside your signed-in account lists the current support routes and step-by-step instructions for common requests — including wallet correction, account verification and closure procedures.
We apply consistent internal procedures to account data, cookie use, security and record retention. Here is what that looks like in practice for your account.
Information you provide during registration — including the wallet details you link for bKash, Rocket or Upay — is held only for as long as your account remains active or as required under the applicable legal obligations in supported regions. We do not sell account data to third parties.
We use cookies to keep your session active and to remember your language and account preferences. You can adjust cookie permissions through your browser settings. Restricting certain cookies may affect how account pages load on your device.
Your account is protected by the login credentials you set at registration. We do not ask for your bKash or Rocket PIN through any support channel. If you believe your account has been accessed without your permission, contact us immediately via live chat or email.
If you want to request a change to how your account data is handled, or if you need to update the wallet linked to your account, submit a written request through the email route published in account settings. We confirm each request in writing once it is actioned.
These are the questions that come up most often around our legal terms, your account rights and how to act on them. If your question is not answered here, reach out through the support routes above.
Availability and the applicable legal framework depend on your location and local law at the time of access. We serve eligible regions only. Check the terms published in your account and confirm that access is permitted where you are before registering or transacting.
The current version is always the one published on this page. We update it when our operational position changes. The date at the bottom of the terms section shows when the last update was made. Continuing to use your account after an update means you accept the revised terms.
Yes. Submit a written deletion request via the email route in your account settings. We will confirm whether a full deletion is possible given any outstanding transactions or legal retention obligations. Some records linked to bKash, Rocket or Upay transactions may need to be held for a defined period under applicable rules.
Open your transaction history inside your signed-in account and note the reference and date of the entry you believe is incorrect. Then contact us in writing via email with those details. We will review the record against our system logs and respond with our findings.
No. Our policy covers the transaction as it appears inside your 99i account. The wallet side — meaning your bKash, Rocket or Upay account itself — is governed by each provider's own terms. If a discrepancy exists on the wallet side, you need to raise it with that provider separately.
Write to us via the email address shown in your account settings. State your account reference, the specific issue and the outcome you are seeking. We handle all formal complaints in writing so there is a clear record on both sides. We will acknowledge receipt and outline the next steps.