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These Terms & Conditions set out the rules that apply when you open an account on 99i and use any part of the platform — from depositing via bKash to placing a bet on a cricket match. Access and use depend on your local law and eligible region; read these terms before you proceed.
By creating an account on 99i and completing any action — whether that is funding your wallet via bKash, initiating a Rocket transfer, or starting a session on any game in the lobby — you confirm that you have read and accepted these Terms & Conditions in full. These terms form a binding agreement between you and 99i for any activity conducted through the platform. We may update these terms from time to time. When we do, we will revise the version date shown at the bottom of this page. Continued use of your account after an update means you accept the revised terms. If you do not agree, you should stop using the platform and contact our support team to close your account. Your account and all transactions processed through it — including those using Upay or Rocket — are subject to these terms alongside any additional rules shown in specific game or information sections of the platform. Where local law restricts access or places conditions on use, those legal obligations take precedence over anything stated here. We recommend reviewing these terms each time you make a significant account change.
These terms apply specifically to activity conducted through your registered 99i account. Knowing what is and is not covered helps you understand where these rules end and where other policies or external providers begin.
All login activity, account creation, profile settings and eligibility checks are covered by these terms. Access is conditional on local law and the eligible region rules that apply to your location at the time of use.
Deposits and withdrawals processed through bKash, Rocket or Upay fall within these terms. The specific limits, steps and verification fields shown in your account at the time of each transaction are part of this agreement.
Game content from studios available in the lobby — including titles from Pragmatic Play, CQ9 and PG Soft — is covered by these terms at the platform level. Individual game rules shown inside each session may add further conditions.
Payment processors, mobile wallet providers and any external services you connect to your account operate under their own terms. We are not responsible for the policies or practices of those third-party providers.
These Terms & Conditions are not one-directional. You have specific actions available to you at any point during your time as an account holder on 99i. Your transaction history — every bKash deposit, Rocket withdrawal or Upay transfer — is recorded and accessible from the account area under the transaction log. If any detail on your account is incorrect, you can submit a correction request through the support channel; we will review and update records where the information you provide checks out. Raising a question about how a term applies to your specific situation is always an option — our support team handles policy questions alongside technical ones. You may also request that your account be reviewed or closed at any time by contacting us directly. None of these actions require you to wait for a fixed review cycle; they are available whenever you need them. Where local law grants you additional rights in relation to your personal data or account records, those rights apply alongside what is written here.
Your full transaction log — deposits, withdrawals and session history — is visible inside your account. Check it any time to verify that your bKash, Rocket or Upay activity is recorded correctly.
If your registered name, contact details or wallet information are wrong, raise a correction request through our support channel. We will verify and update confirmed details without delay.
Any clause in these terms can be queried through the support team. Send your question with your account reference and the relevant section in mind; we respond in the order queries arrive.
You may request that your account be closed at any time. Contact support with your request and we will walk you through the steps, including any pending balance on your wallet before closure.
If any part of these Terms & Conditions raises a question, the right place to start is our support team. Use the route that suits you — the options below are the channels published on the platform.
Open the chat widget from any page on 99i while logged into your account. Use it to ask about a specific clause, a transaction dispute or an account action covered by these terms.
Send your terms-related query to the email address shown on the contact page of the site. Include your account reference and the section of these terms you are asking about to help us respond clearly.
The Help Centre inside your account collects answers to common terms questions including wallet rules, transaction records and account closure steps. Check there first before raising a new support ticket.
These Terms & Conditions are active policy — not a static document. Here is how we handle the areas most relevant to your account.
Account data — including the wallet identifiers you register for bKash, Rocket or Upay — is stored and used only for the purposes described in our Privacy Policy. We do not share it with third parties outside of what is needed to process your transactions.
We use cookies to keep your session active while you are in the lobby and to remember your language preference. You can adjust cookie settings through your browser; changing them may affect how parts of the account area function.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through live chat or email so we can review the activity and secure your account.
To update the wallet number linked to your account or change any registered detail, submit the request through the support channel with your account reference. We verify the change before applying it to avoid errors in your transaction records.
These are the questions we receive most often about the Terms & Conditions on 99i. If yours is not listed here, reach out through live chat or email with your account reference.
Yes. Any transaction you initiate through your 99i account — whether via bKash, Rocket or Upay — is subject to these terms. The specific fields, limits and verification steps shown at the time of each transaction also form part of the agreement.
We update the version date on this page whenever terms change. Continuing to use your account after an update means you accept the revised terms. If you do not agree with a change, contact our support team to discuss your options including account closure.
Yes. If your transaction log shows an entry you believe is incorrect, you can raise a dispute through the support team. Include your account reference and the transaction detail. We will review the record against what was processed on our end.
Where your local law places restrictions or conditions on access and use, those legal obligations take precedence. Access to 99i and eligibility to hold an account depend on your local law and the eligible region rules that apply to your situation.
Contact the support team via live chat or email with your account reference and the detail you want corrected. We verify the information you submit before making any change to your registered account data or linked wallet information.
It means the rules on this page, alongside any additional conditions shown inside individual game sessions — including titles from studios like Pragmatic Play or PG Soft — govern how disputes, session records and account actions are handled on the platform.