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At 99i, we collect only the information needed to run your account, process transactions through routes like bKash and Rocket, and keep your activity secure. This policy explains what we collect, why we collect it, and the choices available to you — clearly, without legal jargon.
This policy applies to data collected when you use 99i — including when you open an account, make a deposit via bKash, Rocket or Upay, browse the site or contact our support team. We collect the information you enter directly: your name, contact details, account credentials and transaction records linked to your chosen payment route. We also collect usage data automatically — page visits, device type and session behaviour — to keep the platform running correctly and to detect unusual account activity. We do not sell your personal data. We share it only where required to process a transaction (for example, forwarding a payment reference to a wallet provider like bKash or Rocket) or where we are legally required to do so in applicable jurisdictions. Access to 99i and the protections in this policy depend on your local law and the eligible regions from which you access the service. If you are outside a supported region, parts of this policy and the platform itself may not apply to you. We keep this policy current; the version published on this page is the one in effect. Continuing to use your account after a policy update means you have read and accepted the revised terms.
Not every digital interaction you have while connected to 99i falls under this policy. Understanding the boundary helps you know which protections apply directly to you and which are governed elsewhere.
All data collected during account creation, login and session activity on 99i is covered by this policy. This includes your registered email, password handling and device identifiers recorded at login.
Deposits and withdrawals processed through bKash, Rocket or Upay involve data shared with those wallet providers. Their own privacy terms govern how they handle your information on their side; our policy covers only what we receive and store.
Your browsing behaviour on 99i pages — which sections you visit, how long you stay, what you click — is collected by us for platform performance. This data stays within our systems and is not shared with game studios.
Links to external sites, wallet apps or support platforms outside 99i are not governed by this policy. Once you leave our domain, the third party's own data terms apply. We cannot take responsibility for their practices.
You have real, actionable options when it comes to your data on 99i. Reviewing what we hold is straightforward: open your account settings page and check the profile section — your registered details, linked payment methods and recent transaction references are all visible there. If something is wrong — a misspelled name, an outdated contact number, or a payment route you no longer use — you can update those details directly in account settings or raise a correction request through our support channel. Asking a question about how your data is used does not require a formal legal process. Send your question to our support team using the contact route listed in this policy, and we will respond with the relevant details. If you want to close your account and understand what happens to your data afterward, contact support directly. We will explain the retention period that applies and what is deleted versus what we are required to keep for transaction compliance purposes. Eligibility for certain data rights depends on your local law and the region from which you access the service.
Open account settings to see your registered profile, linked payment routes such as bKash or Rocket, and your transaction history. No separate request is needed for routine self-review.
Update your name, contact number or email directly in the account settings page. For changes to identity documents or linked wallet numbers, contact support with the corrected information.
If you are unsure how a specific piece of your data is being used, send the question through our published support route. We will identify the relevant data category and explain its purpose.
Contact support to ask what happens to your stored data if you close your account. We will outline the retention rules that apply and what is removed versus what compliance obligations require us to keep.
If you have a specific question about your data — how it is stored, who can see it, or how to request a correction — reach us through the channels listed below. We respond through the same routes we use for account support. Use the channel that suits you; all three connect to the same team handling data and account queries.
Open the chat window from any page on 99i while logged in. State that your query is about your account data or this privacy policy so it reaches the right team quickly.
Send your data query to the support email address listed in your account help section. Include your registered account email and a short description of what you are asking about.
The help centre on 99i includes a privacy and account data section. Check there first for answers to common questions before submitting a direct request — it may resolve your query without a wait.
Understanding what we do behind the scenes helps you decide whether you are comfortable using your account. Here are the four main areas that affect how your data is handled on 99i.
We keep your account and transaction data for as long as your account is active and for the period required after closure under applicable compliance obligations. Transaction records linked to bKash or Rocket payments are retained as part of financial record-keeping.
We use cookies to keep your session active, remember your language preference and measure which pages are used most. You can manage cookie settings through your browser. Disabling certain cookies may affect how your account session behaves.
Your account password is stored in encrypted form. We do not store your bKash, Rocket or Upay wallet PIN — that stays on the wallet provider's side. If you notice unfamiliar account activity, contact support immediately using the live chat route.
When we update this policy, the revised version replaces the previous one on this page. We do not send individual notifications for routine updates. Check this page periodically if you want to stay current with any changes to how we handle your data.
These are the questions we receive most often about how 99i handles personal data. If your question is not answered here, reach out through live chat or email support.
We collect the details you enter at registration: your name, email address and contact number. When you make a deposit via bKash or Rocket, we also receive the transaction reference and amount. We do not store your mobile wallet PIN or password.
We share data only where necessary to process a transaction — for example, passing a payment reference to bKash or Rocket — or where the law requires it. We do not sell your personal information to advertisers, data brokers or unrelated third parties.
Log in and open your account settings page. Your registered profile details, linked payment routes and transaction history are all displayed there. For data held in our backend systems that is not visible in settings, contact support with a written request.
Yes. Update basic profile details — contact number, email — directly in account settings. For corrections to identity records or a request to understand what is deleted if you close your account, contact our support team. Rights vary by your local law and eligible region.
No. Our policy covers the data we receive and store on the 99i side. Once a transaction moves into bKash, Rocket or Upay's own systems, their privacy terms govern that data. We recommend reading each wallet provider's policy separately.
The current version of this policy is always published on this page. We do not send individual notifications for every update. Check this page when you want to confirm what version is in effect. Continuing to use your account after an update means you accept the revised policy.